Users

• Click Users tab from the Captive Access Network Homepage to open the Users screen.

The different sections of the Users tab are explained below:

Selecting the Organization

• Select the dropdown menu at the top right corner of the screen to select the required Organization or sub-organization. The logged in admin organization is populated by default here. This is the organization corresponding to the email ID used to login.

• The dropdown list consists of all the sub-organizations under logged in admin organization. The admin can perform actions on users and plans of sub-organizations.

Users Screen Buttons

The functions of the buttons available above the Users table are explained below:

Search User

The Search field can be used to search for the user based on the User Name/Email Address.

Add User Account

• Click Add User Account button to add a new user.

• The Add New User dialog box opens.

• Enter the Username. This field is mandatory and should be unique.

• Enter the Email ID. This is an optional field.

• The Admin can create a new user account with or without providing a password.

  • If the Admin wants to create an user account with password, enter it in the Password field. The Admin must then share this password with the user. Refer section Admin Created Users (With Password) in the User Portal Configuration for more details.

  • If the Admin wants to create an user account without password, skip the Password field and move to the next step. These user accounts can create their own password when logging into the User Portal for the first time. Refer section Admin Created Users (Without Password) in the User Portal Configuration for more details.

• In the Select Site Access field, select the sites that the user needs access for. Select All Sites to give the user access for all sites under the selected Organization.

• In the Select Plan field, select a plan from the dropdown menu.

  • The user can directly select the required plan from the dropdown menu.

  • To use the Paywall feature and enable the user to buy the plan according to their wish when they login, select the name of the Planset from the dropdown menu.

  • To use this feature, the Planset has to be created in advance in the Portal tab of the Admin portal.

• The Quota, Policy and Validity of the selected plan will be shown below the Select Plan field.

• Click Submit button to create the user.

Global Settings

The Global Settings option can be used to set the Account Expiry duration and the Admin Email.

Account Expires

• The Account Expires tab is selected by default. This tab can be used to set the period of inactivity after which User accounts should be deleted automatically.

• Select a duration from the dropdown menu.

• Click the Save button to save the changes.

Admin Email

• Click the Admin Email tab to set the email addresses that will be used for communication of all important actions required by the administrator(s).

• Enter the Admin Email(s).

• Click the Save button to save the changes.

Bulk Upload User Accounts

• Click the Bulk Upload User Accounts icon to add or modify multiple users at a time.

• The Bulk Upload User Accounts dialog box opens.

• Click Download icon to download the template. The User Account Details template downloads as a CSV file.

• Refer the below screenshot of the downloaded CSV template with example user details.

• The template has 8 columns, each with different functions.

• Username is a mandatory field. All other fields are optional.

• Plan Name must match the name of an existing plan. If a Plan Name is not provided, the user account will be created without any plan. If a Password is not provided, the user will be prompted to set up their own password on first use.

The function of the Action column are explained below:

• Add:

  • New users can be added by using the Add action.

  • The Username and email address should not match with any existing user.

• Update:

  • The admin can change access, email, password, plan and update remarks for a user.

  • To update the field, set action as “Update” and change the field values. Other fields can be left unchanged or empty.

  • Password is hidden by default. To change the password field, set action as “update” and enter new password.

  • Admin can also change the access value, plan name and update remarks for a self signed up user.

• Delete:

  • Admin can delete the admin created users and self signed up users.

  • To delete the user, provide Delete as action and Username of the user.

• No Change:

  • Users with “No Change” as action will remain unchanged even if the values of the other fields are changed.

Important Notes

• User type cannot be changed by admin.

• Password and Email cannot be changed for “Self Sign Up” users.

• If the Access is set as “Expire Plan”, the plan assigned to user will be removed and user will be disabled. On enabling the user access, a new plan mentioned in “Plan Name” will be assigned to user.

• If the action is set as Update and the Username does not match an existing user, a new user will be created.

• To Delete the user, only the Username is required.

• Enter the user details in the given format and save the CSV template.

• Click Upload to upload the user accounts. Select the updated CSV file from the system and upload it.

• Click Save button to update the uploaded details in Portal.

• If the uploaded CSV file consists of any errors, for example, duplicate entries of username, the errors are listed in the popup and file cannot be saved. Therefore, make sure to fill the details in the correct format without any errors.

Generate Usage Report

• Click the Generate Usage Report icon to download the Session Report in CSV format.

  • Select the Start Date and Time.

  • Select the End Date and Time.

  • Click Generate CSV button.

• The usage report will be generated in CSV format. The generated reports will be available in the Reports tab.

• Clicking the three dots icon opens a Logout button. Click Logout button to logout from the Administration Portal.

Pagination

• The pagination helps the user navigate to the next page by using the < > buttons.

• Click the dropdown given next to the Pagination to change the number of users displayed in one page. The user can choose between 10/25/50/100/150/200 from the dropdown menu.

Users Table

• The Users table displays detailed information of all users for the selected organization.

• It displays the below information:

  • User Credentials – Name of the user followed by the user Email.

  • Organization – Name of the organization.

  • Plans Purchased – Count of number of plans purchased by the user. Number of plans purchased by the user cannot exceed 12.

  • Current Plan - Name of the current plan.

  • Plan Start Date – Start date of the plan. Date on which the user logged in first time.

  • Plan End Date – End date of the plan, calculated as the Plan Start Date + plan validity or set by the admin.

  • Remaining Quota – Value of the quota remained out of assigned quota.

  • Remaining Daily Limit – Value of the remaining daily usage limit and remaining time limit.

  • Currently Logged In – Indicates whether the user is currently logged in or not.

    • ‘Y’ – If user is logged in.

    • ‘N’ – If user is logged out.

Users Table - Actions Column

The Actions buttons in the User table are explained below:

View Session Details

• Click the View Session Details icon under the Actions column to expand the device table that displays details of the devices used by the user for login. The device table displays the following information:

• IP Address – IP address of the device.

• MAC Address - MAC address of the device.

• Host Name – Host name of the device.

• Site Name – Site name associated with the device.

• Quota Used – Consumption of data by the device.

• Last Activity – Duration between the time of last activity on device and the current time.

• Click View Session Report icon under the Actions column to expand the session table for the device. The session table displays the following information:

  • Session ID – Unique ID of the session.

  • Start time – Time at which the session begins.

  • End Time – Time at which the session ends.

  • Total Duration – Duration of the session. For an ongoing session duration is displayed as “Ongoing”.

  • Quota Used - Consumption of data for each session.

Edit User

• Click Pencil icon to open the Edit User dialog box.

• The admin can edit the Username, Email ID, Password, update the user’s current plan or add a new plan as an upcoming plan. This option will not be available for self signed up users.

• In the Select Site Access field, select the sites that the user needs access for. Select All Sites to give the user access for all sites under the selected Organization.

• To update the user’s current plan, select Update Current Plan.

• In the Select Plan field, select a plan from the dropdown menu. Description of the selected plan contains the Quota, Policy and Validity of the plan.

• Enter a new Plan End Date.

• To add a new plan as an upcoming plan, click Add New Plan.

• In the Select Plan field, select a plan from the dropdown menu.

• Click Submit button to save the changes. On expiry of the current plan, the new plan will become applicable.

View Plans

• Click Plan Details icon to open the Plan details section.

• The Plan Details sections displays information about the Current plans, Upcoming plans and the Expired plans.

• It displays the below information:

  • Plan Name – Name of the plan.

  • Purchase Date – Date at which the plan was purchased.

  • Plan Start Date – Start date of plan.

  • Plan Expiry Date – Date at which the plan will expire.

  • Remaining Quota – Remaining value of plan quota.

  • Click View Session Details icon under the Action column to expand the Device table that contains the device details such as IP Address, MAC Address, Host Name, Site Name, Quota Used.

  • Duration – Validity of plan after the plan starts.

  • Assigned Quota – Maximum amount of data user can consume using the plan.

Add Top-Up

• Click Plus icon to add a Top-up. The Top-up your plan dialog box opens.

• Enter the Top-up Quota and select the unit from the dropdown menu (MB/GB).

• Click Proceed button to save the changes.

• Top-up on a plan cannot be more than the quota of the plan.

Reset Daily Limit

Click Reset Daily Limit icon to reset the daily limit. Once the daily limits are exhausted, admin can reset the daily limits. This option is disabled for users with no plan or users with plan which does not have daily limits.

Reset Password

Click Reset Password icon to reset the password of the user. This option is disabled for the users created by admin but will be available for self-signed up users.

• In few scenarios, the users might forget their password and also forget the answers for the their security questions.

• In those scenarios, the user can request the admin to reset their account passwords. Refer section Request Reset Password in the CAN User Portal Configuration page for more information on requesting password reset.

• When an user requests the admin to reset their password, the Reset Password icon is highlighted as shown below for the Admin in the Admin Portal.

• The admin can click this button to reset the password of the corresponding user.

• The user will receive the below email once admin resets the password.

• After receiving the email, the user must open their Captive portal, enter their email address and click Reset Password button again.

• The user can now set a new password.

Enable/Disable Account

Click Toggle button to enable or disable the user account. If disabled, user will not be able to login to the User Portal and if already logged in, user will be logged out of the Portal immediately.

Download Session report

Click Download Session Report icon to download the session report of all the devices of the user.

• Enter the Start Date and End Date to generate the session report.

• Click Generate PDF button. The session report for the given dates is downloaded as a PDF file.

Delete User

Click Delete icon to delete the user.

View User Details

Click User Details icon to view the user details. This option is only available for self-signed up users. The admin can only view the details of self-signed up users. They cannot edit any of the user details.

Select Multiple User

• Select the checkbox on the left of the User credentials to select multiple user accounts.

• Select the checkbox on the left of the User credentials heading to select all the user accounts.

• Once the user selects a user account, these four icons become available.

• Using this feature, user can do operations such as Reset Password, Restart Plan, Reset Daily Quota and Add Top-up on all the selected user accounts at the same time.

• Click Reset Password icon to reset the password of the selected users. Next time the user tries to login into the User Portal with their credentials, a pop-up to reset the password will appear.

• Click Restart Plan icon to restart the plans of the selected users. When this is selected, the data usage, remaining quota and remaining daily limits of the user will be reset and the plan will start from the beginning. If user is logged in, then the user will be logged out and will shave to login again.

• Click Reset Daily Quota icon to reset the daily quota of the selected users.

• Click Add Top-up icon to add a Top-up for the selected users. The Top-up plan dialog box opens.

• Enter the Top-up Quota and select the unit from the dropdown menu (MB/GB).

• Click Proceed button to save the changes.