Subscriber Self Top-Up

Subscriber Self Top-Up

Captive subscribers/users can now top up their account on their own, to increase the data limit over and above their current plan, by using the Subscriber Self Top-Up feature. To use this feature, the Admin must have enabled Subscriber Self Top-Up in the user’s plan.

• When an user logs in to their User Portal, if they have exhausted their plan data, they will get the below message in their User Portal homepage.

• If self top-up feature is enabled for the user, the Available Top-Ups tab will be available.

• Select the Available Top-Ups tab.

• The top-up plans available for the user to select are displayed as shown below.

• These plans should be created by the admin in the CAN Administration Portal. Please refer the following online help for more information - Plan Top-up.

• Select the required plan for top-up. Only one top-up plan can be selected at a time.

• All Top-ups utilize the same Base Plan Duration/Term and Traffic policy.

• The user account is topped up and the terms are shown for the user.

• There can be only one active top-up plan which is highlighted.

• If a top-up plan has data, then another Top-up cannot be added. Hence, the Add Top-up button is disabled.

• The user can also top-up their account when their current plan still has data left to use.

• Select the Available Top-Ups tab and follow the same steps explained above to add the top-up. The inactive plan will become active when the Plan quota is exhausted.