Dashboard - Starlink

This manual guides the user through the steps required to set up and use the Starlink screen in Kognitive Cloud. The Starlink screen enables the user to view the amount of data consumed by the users through their Starlink User Terminals, the plans of the Starlink Service Line, current billing usage, Starlink User Terminal information, and more. Users can view the amount of data consumed through their Starlink User Terminals between arbitrary time intervals. The data usage information obtained from the Starlink screen can be used for further analysis and to make informed business decisions.

The users that use an Edge device in tandem with their Starlink device can see data from their User Terminals in the Dashboard screen automatically.

The users that do not have an Edge device will have to subscribe to the Starlink Subscription model to view data from their User Terminals. Please refer section Starlink Subscription in the Starlink - Admin page for more details on enabling subscription on the Service Lines.

Any changes made to account or configuration information on Starlink may take up to 30 minutes to reflect in the Kognitive Cloud Portal.

• Login to the Kognitive Cloud using valid credentials.

• Select the Starlink option from the left menu bar.

• The Starlink screen opens as shown in the below figure.

• In the Organization field, select the Organization or sub-organization from the dropdown menu. The logged in admin Organization is populated by default here. This is the organization corresponding to the email ID used to login.

• The dropdown list consists of all the sub-organizations under logged in admin organization.

• Select the Service Line from the dropdown menu. All the service lines that the logged in user has access to will be available to select in the dropdown menu. This list is not based on the Organization or Sub Organization. It is entirely based on the Service Lines selected to be accessible for the user during creation of the user account in the Account Management screen.

• The Starlink screen consists of 9 tabs:

  • Dashboard

  • Usage

  • Quota

  • Insights

  • Plans

  • Service Account

  • Service Line

  • User Terminals

  • Audit Logs

• The Dashboard tab is selected by default.

The Dashboard tab shows headers with the following information:

• Service Lines – The total number of Service Lines associated with the selected Organization. The number of Service Lines that have crossed their quota of data is displayed under the Overage heading.

• User Terminals – The total number of User Terminals linked to the Service Lines of the selected Organization. The number of User Terminals that are offline is also displayed under the Offline heading. One Service Line can have multiple User Terminals linked with it. The data usage of the User Terminals will be added together and shown for the Parent Service Line.

• Usage - The total amount of data consumed by the selected organization or sub-organization through their Starlink User Terminals in GB. The amount of data consumed above their quota is displayed under the Overage heading.

• Alerts – The total number of Starlink alerts received. The number of Starlink terminals that received the alerts is displayed under the Alerting Terminals heading.

• Select the Period from the dropdown menu. The available options are Last 1 Hour, Last 6 Hours, Last 12 Hours, Last 1 Day, Last 7 Days and Last 30 Days.

• The user can also select a custom date and time interval using the From and To fields.

• The table shows the list of all Service Lines associated with the organization and the amount data consumed by them.

• It shows the following information:

  • Service Line – Name of the Service Lines associated with the selected organization.

  • Organization – Name of the Organization that the Service Line belongs to.

  • Sub Organization – Name of the Sub Organization that the Service Line belongs to.

  • Location - Location of the User Site.

  • Usage – Amount of data consumed through their Starlink User Terminals in GB.

  • User Terminals – ID Number of the User Terminals linked to the Service Line.

  • Ping Drop Rate – Ping Drop Rate in the User Terminals in percentage.

  • Ping Latency - Ping Latency in the User Terminals.

  • Downlink/Uplink Throughput – Speeds of Downlink and Uplink Throughput in Mbps.

  • Obstruction – Obstruction percentage faced by the User Terminals.

  • Alerts – Number of alerts received by the User Terminals.

  • Site - Name of the Site that the Service Line belongs to. Clicking the Site Name form this column directed the user to the Sites screen of Kognitive Cloud.

• Hover the cursor over the name of the Service Line to view more details about the Service Line such as Account Number, Service Line Number and Location.

• Hover the cursor over the Alerts count to view additional information about the alerts such as Alert IDs and descriptions.

• The Search field can be used to search for the Service Lines based on the Service Line Name/Organization/User Terminals.

• Click the Items per page dropdown given below the table to change the number of Service Lines displayed in one page. The user can choose between 10/25/50/100 from the dropdown menu.

• The pagination helps the user navigate to the next page by using the < > buttons or click the dropdown menu and select the intended page.