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Service Line

  • Click Service Line tab under the Admin screen.

  • Once the service account is linked, all the Service Lines that are part of the Service Account are displayed under the Service Lines table in the Service Line tab.

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Service Line Tab

  • The table shows the following information:

    • Organization – Name of the Organization.

    • Sub Organization – Name of the Sub Organization.

    • Service Line – Name of the Service Line.

    • Service Plan – Name of the Service Plan linked with the Service Line.

    • Status - Status of the Starlink Service Plan (Active / Inactive)

    • User Terminals – ID number of the User Terminals.

Service Line Tab Buttons

The functions of the buttons available above the Service Lines table are explained below:

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Buttons and their Functions

  • The user can filter the entries in the Service Lines table based on three categories:

    • Select the All radio button to view all the Service Lines in the system.

    • Select the Active radio button to view only the Service Lines that have an active Starlink Service Plan.

    • Select the InActive radio button to view only the Service Lines that have an inactive Starlink Service Plan.

  • Click Assign button to assign any Service Line to a Sub-Organization.

    • Select the Sub-Organization from the dropdown menu.

    • If the user wants to create a new Sub-Organization, select New Sub-Organization button.

    • Select the Parent Organization from the dropdown menu.

    • Enter the new Sub-Organization name.

    • Click Create button. The new Sub-Organization will be created.

    • In the Sub-Organization field, select the required Sub-Organization.

    • Select the Service Line from the dropdown menu.

    • Click Save to assign the Service Line to the Sub-Organization.

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Assign

  • The Search field can be used to search for the Service Lines based on the Organization/Sub Organization/Service Line/Service Plan/User Terminals.

  • Click Download button to download the Service Lines details in excel format.

Configurations

The Service Lines table provides the user with four options under the Configurations column. These options are explained below:

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Configurations

Change Sub Organization

  • Click the Change Sub Organization image-20240509-102303.png icon to change the sub organization of the Service Line.

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Change Sub Organization

  • Select the Sub-Organization from the dropdown menu.

  • If the user wants to create a new Sub-Organization, select New Sub-Organization button.

  • Select the Parent Organization from the dropdown menu.

  • Enter the new Sub-Organization name.

  • Click Create button. The new Sub-Organization will be created.

  • In the Sub-Organization field, select the required Sub-Organization.

  • The Service Line field will be auto-populated.

  • Click Save to change the Sub-Organization.

Starlink Subscription

  • Click the Subscribe image-20240509-102824.png toggle button to enable Starlink Subscription on the corresponding Service Line.

  • Starlink User Terminals that use an Edge device in tandem with their Starlink device can see data from their User Terminals in the Dashboard, Usage, Admin and Analytics screens automatically. They are not charged to view their data.

  • Starlink User Terminals that do not have an Edge device are visible in the Terminal / Service Line accounts section of the client portal but display no data. These users will have to subscribe to the Starlink Subscription model to view data from their User Terminals.

  • Users have the option to selectively add a few terminals or choose to add all terminals for ease of inclusion. The users can remove/add terminals monthly. Once the terminal is added / subscribed, they will be charged for that month whether they unsubscribe later.

  • There are two ways in which the user can subscribe to Starlink Subscription . They are explained below:

Method 1: Add Service Lines individually

  • The user can click the Subscription toggle button in the Service Lines table to add the corresponding Service Line to the Starlink Subscription. The user can use this method to add the Service Lines individually.

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Starlink Subscription

Method 2: Add all the Service Lines of a Service Account

  • Select the Admin tab from the Starlink page.

  • Select the Service Account tab.

  • Click Edit icon under the Actions column of the Service Account.

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Edit Service Account

  • Click the Subscribe All Service Lines toggle button to add all the Service Lines associated with the Service Account to the Starlink Subscription.

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Subscribe All Service Lines

Adding a Starlink User

After creating a new Sub-Organization, the user might want to add user accounts to that Sub-Organization. To add a new Starlink user account, follow the below steps:

  • Select Account Management option from the left menu bar.

  • The Account Management screen opens as shown in the below figure.

Account Management

  • Click Invite User button to create a new user account and invite them.

  • The Invite User dialog box opens.

Invite User

  • Enter the Email Address. The admin can enter up to 30 Email IDs and create multiple accounts at once. The Email IDs should be separated by “;”.

  • Select the Expire date from the date picker. This is an optional field.

  • In the Organization Name field, select the required organization from the dropdown menu. If the Email ID of the user belongs to a new account, the selected organization becomes their Primary organization.

  • In the Select Template field, select the type of privilege that the user requires. The types of Access Privilege that can be selected for Starlink users are Starlink Access and Starlink Admin Access.

    • If the Admin selects Starlink Access, the user will be able to access only the Dashboard and Usage tabs of the Stralink screen. They will not be allowed to access the Admin tab and its operations.

    • If the Admin selects Starlink Admin Access, the user can access the Dashboard, Usage and Admin tabs of the Starlink screen. They can perform the Starlink Admin operations also.

Starlink Access Privileges

Note: The users that are given access only for Starlink operations cannot access the other options in Kognitive Cloud such as Dashboard, Alerts, Reports, Account Management, Map, Audit Logs, Tickets, S/W Configuration, Inventory, Quota Kontrol and Captive Admin. The user account needs Full Access Privilege to access these features.

  • In the Select Resources field, select the sites that the user needs access to from the drop down menu. Select All Sites to give the user access to all the sites under the selected organization.

  • Click Invite button to send the account registration invite to the user.

  • The user will receive the following registration invite email from Accounts.

Register Account Email

  • Click on Register Account button at the bottom of the email body. The user is directed to the Account Registration Page.

  • Enter the required details in the form.

Registration Page

  • Click Register button.

  • The account will be activated successfully. The user can now access the Starlink screen in the Kognitive Cloud.

Mobile Priority Opt-in

  • The user can activate Mobile Priority feature on the Starlink Service Plan of their User terminals by using the Opt-in icon in the Configurations column.

  • The Mobile Priority feature enables the user to experience high speed internet even their vessels are mobile or in transit.

  • To activate Mobile Priority, the Service Line must be subscribed to Starlink Subscription and it should have an active Starlink Service Plan.

  • Click the Opt-in icon to activate Mobile Priority feature for the corresponding service line.

  • After the user clicks the Opt-in icon, the below dialog box will be displayed and Mobile Priority will begin within 15 minutes.

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  • Once the user opts in for Mobile Priority, the icon gets highlighted in blue.

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  • The user can Opt-out of the Mobile Priority feature by clicking the blue highlighted Opt-out icon.

Pause/Resume Service Line

  • The user can Pause/Resume their Starlink Service Plan on their User terminals by using the Pause/Resume Service Line icon in the Configurations column.

  • Click the Pause Service Line image-20240509-113201.png icon in the Configurations column of a Service Line.

  • After clicking the Pause Service Line image-20240509-113201.png icon, the user has to choose when to end the Service Plan. They can choose to end it immediately or on the Billing Date. Choose the required option from the dropdown menu.

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Pause Service Line

  • Similarly, the user can also Resume their Starlink Service Plan on their User terminals that were paused previously.

  • Click the Resume Service Line image-20240509-122540.png icon in the Configurations column of the required Service Line.

  • After clicking the Resume Service Line image-20240509-122540.png icon, the user has to select the required Service Plan from the dropdown menu in the Select Products field.

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Resume Service Line

  • Click Resume to resume the Starlink Service Plan on their User terminal.

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