Hub Service Status

The Hub Service Status screen serves as the landing page after completing the configuration steps. This screen provides a snapshot of the status of the Interfaces, Agents, Services and Network Usage across WAN Interfaces. It provides a comprehensive time chart functionality to plot Data Rate, Status and Latency metrics over selectable time periods for any given Agent. Once the Hub System is configured, user can monitor the performance of the Agents.

Viewing Hub Service Status

To view the Hub Service Status, perform the following steps.

Steps

The Hub Service Status serves as the homepage where users are directed upon logging in.
The user can also reach the Hub Service Status page by clicking the Menu icon at the top right corner and selecting Hub Service Status.

Fields	Description	Configuration
Last Updated At	This shows the last timestamp at which this screen was updated.	N/A
Auto-refresh	Allows data on this page is to be refreshed automatically. Data is updated at an interval of 30 seconds.	To automatically refresh the details of the Agent, select the Auto-refresh check box.
Time Zone	Allows selection of time zone to access the details on this screen based in that time zone.	By default, the UTC time zone is configured. Select the required Time zone in the Time Zone field.

Hub Connection Status

The user can view the Hub Connection Status panel as shown below:

For details on Hub Connection Status, refer the table below.

Fields	Description	Configuration
Agent ID	Identification number of the agent connected to the Hub.
WAN Interface	Shows the name of the WAN Interface connected to the agent.
Status	Shows the status of the Interface. Following options are possible. Up - This icon indicates that the corresponding WAN Interface is working and being used by the users and the internet traffic is moving through that WAN link or internet. Down - This icon indicates that the WAN Interface is not working.	N/A
Data Rate (Mbps)	Shows the data speed on the interface.
Latency (ms)	Shows the latency experienced by the interface.
Last Observed	Shows the last timestamp at which the device was online.
Actions	Redirects the user to the Data Range, Status and Latency chart.	Click the icon to pan the screen to the chart.
Filter By	The Filter By field can be used to filter the table based on the Agent name and the Wan Interface name.

Service Status

The user can view the Service Status panel as shown below:

For details on Hub Connection Status, refer the table below. The data is shown according to the services added in the Hub Settings screen.

Fields	Description	Configuration
Service Name	Shows Name of the Service.
WAN Interface	Shows the name of the WAN Interface.
Peer Status	Shows the status of the Connection. Following options are possible. Up - Indicates that the WAN Interface is working and Internet access is available. Down - Indicates that the WAN Interface is not working and Internet access is not available.
Agent ID	Identification number of the agent connected to the Hub.
Access Network	IP Address of the Access Network used.
Destination Network	IP Address of the Destination Network used.
Filter By	The Filter By field can be used to filter the table based on the Service name and the Wan Interface name.

Data Rate, Status and Latency Chart

Scroll down in the Hub Service Status page to view the Data Rate, Status and Latency chart of all the Agents connected to the Hub.

Select any Agent in the Select an Agent field dropdown window.
Select the Periodicity from the dropdown menu at the top right corner of the panel.
The user can also select a custom date and time interval using the Custom Search toggle button.
Click the Custom Search toggle button. The Start Time, End Time, and Interval (sec) fields become available.
Select the Start Time and End Time.
In the Interval (sec) field, click the minimum interval specified.
Click Apply button.
The chart is generated as per the selected time period.

The Key Metrics shown in the chart are:
- Data Rate (Mbps)
- Status
- Latency (ms)
The performance of the selected Agent based on the above metrics is shown in the form of a line chart. The horizontal axis contains the time instances, and the vertical axis contains the key metrics in their corresponding SI unit.
The graph between these two axes gives the user a clear understanding of how the Agent has performed during the selected time interval.
The Legend provided below the Chart helps the user to differentiate between the various lines in the chart.
The status of the Agent at each time instance on the X axis is also denoted by green dots and red dots on the chart.
- - Status Up
- - Status Down