How To: Assign Plans to Service Lines

• Click Service Line tab under the Admin screen.

• Once the service account is linked, all the Service Lines that are part of the Service Account are displayed under the Service Lines table in the Service Line tab.

Service Line Tab Buttons

The functions of the buttons available above the Service Lines table are explained below:

• The user can filter the entries in the Service Lines table based on three categories:

  • Select the All radio button to view all the Service Lines in the system.

  • Select the Active radio button to view only the Service Lines that have an active Starlink Service Plan.

  • Select the InActive radio button to view only the Service Lines that have an inactive Starlink Service Plan.

• The Search field can be used to search for the Service Lines based on the Organization/Sub Organization/Service Line/Service Plan/User Terminals.

• Select the Assign button to assign any Service Line to a Sub-Organization.

  • Select the Sub-Organization from the dropdown menu.

    • If the user wants to create a new Sub-Organization, select + New Sub-Organization button.

    • Select the Parent Organization from the dropdown menu.

    • Enter the new Sub-Organization name.

    • Click Create button. The new Sub-Organization will be created.

    • In the Sub-Organization field, select the new Sub-Organization.

  • Select the Service Line from the dropdown menu.

  • Click Save to assign the Service Line to the Sub-Organization.

• Click Download button to download the Service Lines details in CSV format.

Action

• Select the Actions icon to perform the following Service Line actions. The Operations pop up box opens.

Service Line Details

• The Service Line Details option is selected by default in the side menu bar.

• The right panel shows the Account Number of the selected service line, Service Line Number, Service Line Name, Home Address and Kit Serial Number.

• Select the Site from the dropdown menu to assign the service line to it.

• Select the Device.

• Enter the Email Ids.

Change Sub Organization

• Select the Change Sub Organization option from the side menu bar to change the sub organization of the Service Line.

• The Current Organization of the service line is shown.

• Select the New Sub-Organization from the dropdown menu.

• If the user wants to create a new Sub-Organization, select the Create Sub-Organization button.

  • Select the Parent Organization from the dropdown menu.

  • Enter the new Sub-Organization name.

  • Click Create button. The new Sub-Organization will be created.

  • In the Sub-Organization field, select the required Sub-Organization.

• Click Save to change the Sub-Organization.

Service Plan

• Select the Service Plan option from the side menu bar to view or change the service plan linked with the service line.

• The current service plan linked with the service line is shown in the Plan field.

• To change the service plan, select the required plan in the Plan field. The dropdown menu shows all the custom plans created by the user and also the standard plans provided by Starlink.

• Select the Assign button to save the changes.

Please note that when a service plan is changed to one with a higher Plan Size, the change is reflected in the system immediately. But, when a service plan is changed to one with a lesser Plan Size, the change is reflected in the system only at the start of the next billing cycle.

• The Account Number and Terminal Number of the service line is also shown.

• The table shows the following information:

  • Plan Size - Data quota of the current service plan.

  • Plan Start - Start date of the current plan

  • Plan Duration - Duration of the current plan

  • Plan Description - The description of the current plan

Terminals

• Select the Terminals option from the side menu bar to view the Associated Terminals and also add more terminals to the service line.

• The Associated Terminals are shown in the right panel.

  • Click the Deleteicon to delete the terminal.

  • Click the Reboot icon to reboot the terminal.

• Under the Available Terminals field, select any terminal from the dropdown menu.

• Select the Add Starlink button to add the terminals to the corresponding Service Line.